About us

Support Sorted is an independent UK-focused publication for the person who has somehow become responsible for customer support: founders, operations leads, ecommerce managers and small service teams.

We turn software plans, feature lists and workflow choices into practical decisions. Our coverage centres on help desks, shared inboxes, live chat, knowledge bases and the systems that connect them.

Our approach

We compare documented specifications, reliable primary sources and current product information. We explain who each option suits, the setup burden to expect and where its limitations matter.

The editorial team

Our guides are published under the Support Sorted editorial team byline. The publication is responsible for its comparisons, source selection, product-fit judgements and corrections. Individual guides explain the evidence behind their recommendations and any important limits to that evidence.

You can read our editorial policy, source policy and commercial disclosure to understand how the guides are researched and maintained.

Corrections and contact

Software changes quickly. Every commercial page carries a substantive update date, and we welcome corrections through the contact form. Please include the page address and a primary source where possible.